Freeze or cancel your membership with clarity.
Review the membership policies, understand the timeline, and contact the Idaho Fitness Factory team to begin your request.
Please allow up to three business days for submitted requests to be processed. Your request is not final until you receive confirmation.
Submit a Support RequestChoose the option that works for you.
A temporary freeze can be helpful when you plan to return. Cancellation is available when you need to end the membership.
Pause for up to 3 months.
Eligible members may place their agreement on freeze for up to three months. No dues or annual fees are collected during the approved freeze period.
End your monthly membership.
Monthly memberships continue month-to-month until a cancellation request is submitted and confirmed. Submit ahead of the next billing date to help avoid another charge.
Three simple steps.
Contact the team
Choose freeze or cancellation and provide your membership information through the contact page.
Allow processing time
Please allow up to three business days for the team to review and process the request.
Wait for confirmation
Do not assume the membership has been frozen or canceled until confirmation is received.
Confirmation is essential
Submitting a request does not immediately freeze or cancel the membership. Keep your confirmation email for your records and contact the team if you do not receive a response.
Helpful answers before you submit.
Is there a fee to freeze my membership?
The published policy states that there is no fee for an approved freeze.
How long can I freeze my membership?
The published policy allows a freeze period of up to three months.
Is there a cancellation fee?
The published policy states that there is no cancellation fee.
How early should I submit a cancellation request?
Submit the request three to five days before the next due date to help avoid billing for the upcoming month.
When is my request complete?
Your request should be treated as complete only after you receive confirmation from Idaho Fitness Factory.
Let the membership team help with your next step.
Use the contact page to submit your freeze or cancellation request and include accurate membership details.
Contact Membership Support