FAQS

Frequently Asked Questions

Answers that make your membership simpler.

Find quick answers about guest access, club hours, billing, amenities, age requirements, and 24/7 entry.

Quick support
12
Common questions answered

Still need help? Email or call the support team directly.

Email Support
Membership
Billing
Guest Access
Amenities
24/7 Access
Everything you need to know

Membership questions, clearly answered.

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01
Membership

Can I bring a guest?

Unlimited members may bring one guest per day during staffed hours at no charge. Other guests pay $5 per visit. Guests must meet the age requirements, check in at the front desk, and visit during staffed hours.

02
Membership

Is my membership valid at all locations?

Unlimited members receive 24/7 access to all Idaho Fitness Factory locations. Home Club members receive 24/7 access to their selected home club.

03
Billing

Is there a fee to cancel?

No. The published policy states that there is no cancellation fee, and members may cancel their membership at any time.

04
Hours

What are the staffed hours?

Staffed hours are Monday through Friday from 11:00 AM to 7:00 PM and Saturday from 10:00 AM to 2:00 PM.

05
Hours

What are the busiest times?

Peak hours are generally Monday through Thursday from 5:00 AM to 8:00 AM and from 5:00 PM to 7:00 PM.

06
Amenities

How does tanning work?

Unlimited members have 24/7 access to tanning. Staff members can explain the process and equipment during staffed hours.

07
Billing

What is the annual fee?

The annual fee is collected once per year and helps Idaho Fitness Factory keep monthly membership dues affordable.

08
Billing

Can I pay cash each month?

Monthly cash payments are not accepted. Members who prefer to avoid monthly dues may ask about the 12-month prepaid option.

09
Membership

What is the minimum age?

The minimum membership age is 12. Members younger than 16 must be accompanied by an adult member.

10
Amenities

What is the locker policy?

Day-use lockers are available to all members. Remove your belongings after each visit.

11
Amenities

Do you have childcare?

Each location has an unsupervised kids' room available to members 24/7. Children under 12 must remain in the kids' room, and children under 3 must be supervised by a parent or guardian at all times.

12
App Access

How do I receive 24/7 door access?

Download the "IFF Members" app from Google Play or the Apple App Store. Sign in to your account, tap “Check In,” and hold your phone near the door scanner.

Member access

Train 24 hours a day.

Eligible members can enter using the IFF Members app and the club’s door scanner.

24/7 Member Access
Staffed hours

Get in-person assistance.

Monday–Friday: 11:00 AM–7:00 PM
Saturday: 10:00 AM–2:00 PM
Call 208-297-7949
Still have a question?

Connect directly with the team.

✉️

Email Support

Send your name, home club, and question for clearer assistance.

info@idahofitnessfactorys.com
📞

Call the Team

Speak with a team member during the listed staffed hours.

208-297-7949
Idaho Fitness Factory

Get the answers you need and keep moving forward.

Visit the website or contact the team for additional membership support.

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